Refund Policy
Tarang Tech Refund & Service Policy
Effective Date: Nov 21,2024
At Tarang Tech, we aim to provide reliable digital products, subscriptions, and technology services. Please read this policy carefully before making a purchase.
1. General Refund Policy
Due to the nature of digital products and services, payments are generally non-refundable once a service has been activated, delivered, or accessed.
However, if a purchased service cannot be provided or stops working before its stated expiration date due to an issue attributable to Tarang Tech, we will make reasonable efforts to resolve the issue or provide an appropriate remedy.
Depending on the situation, this may include:
- Restoring the service
- Extending the service validity
- Providing a replacement
- Providing service credit
- Issuing a refund where appropriate
2. Service Validity and Expiration
Every subscription or digital service has a specified validity period, such as 7 days, 30 days, 90 days, or another period stated at the time of purchase.
Expiration means that the agreed service period has ended.
For example, if a service is sold as a 30-day subscription, the service is intended to remain available for the stated 30-day period. Once that period ends, the service expires and access may be discontinued.
A service that expires after completing its stated validity period is not considered a service failure and is generally not eligible for a refund.
3. What If the Service Stops Working Before Expiration?
If your service stops working before its stated expiration date, this is different from normal expiration.
Example: You purchase a 30-day subscription, but the service stops working after 10 days.
In such a situation, please contact Tarang Tech support. We will verify the issue and, where the problem is attributable to the service provided by Tarang Tech, we may:
- Restore your access
- Replace the service
- Extend your validity period to compensate for the affected time
- Provide another appropriate resolution, including a refund where restoration or replacement is not reasonably possible
4. Third-Party Services
Some products sold or provided by Tarang Tech may depend on third-party platforms, applications, providers, APIs, or infrastructure.
Third-party services may change their:
- Pricing
- Features
- Terms
- Availability
- Account policies
- Access requirements
- Technical systems
If a third-party provider suspends, changes, restricts, or discontinues a service, Tarang Tech will make reasonable efforts to assist the customer and, where possible, provide a replacement or alternative solution.
However, a third-party outage or policy change does not automatically guarantee a refund.
5. Temporary Service Interruptions
Temporary interruptions may occur because of:
- Server or network problems
- Platform maintenance
- Third-party outages
- Software updates
- Technical issues
- Security-related restrictions
- Other circumstances outside Tarang Tech’s reasonable control
Where possible, Tarang Tech will work to restore the service as soon as reasonably possible.
For significant interruptions caused by an issue within Tarang Tech’s control, an extension, replacement, credit, or other appropriate resolution may be provided.
6. Customer-Side Issues
A service interruption caused by the customer’s own device, internet connection, browser, software, account settings, or failure to follow instructions generally does not qualify for a refund.
Examples include:
- No internet connection
- Unsupported device or browser
- Incorrect login credentials
- Customer changing account settings
- Failure to follow activation instructions
- Device-specific technical problems
- Other issues unrelated to Tarang Tech’s service
Our support team may still assist in identifying and resolving such issues where possible.
7. Account Sharing and Misuse
Where a service is provided for individual use, unauthorized sharing, resale, misuse, or violation of applicable service terms may result in suspension or termination of access.
In such cases, the customer may not be entitled to a refund.
8. Change of Mind
Refunds are generally not provided because a customer:
- Changes their mind
- No longer needs the service
- Does not use the service
- Purchases the wrong service
- Does not like the service after activation
- Fails to use the service during its validity period
Customers should review the service description, features, and validity period before purchasing.
9. Duplicate Payments
If a customer is accidentally charged multiple times for the same service, Tarang Tech may refund the duplicate payment after verifying the transaction.
10. Incorrect or Failed Delivery
If payment has been successfully completed but the purchased service has not been delivered or activated, the customer should contact Tarang Tech as soon as possible.
After verification, we will attempt to deliver or activate the purchased service.
If we are unable to provide the purchased service, an appropriate refund or alternative may be provided.
11. Refund Requests
To request assistance regarding a refund or service issue, customers should provide:
- Customer name
- Order or transaction details
- Purchased service
- Date of purchase
- Description of the problem
- Screenshots or other relevant evidence, where applicable
Tarang Tech may verify the transaction and service status before determining the appropriate resolution.
12. Refund Processing
Approved refunds will generally be processed through the original payment method where possible.
The time required for the refunded amount to appear in the customer’s account may depend on the relevant bank, wallet, payment gateway, or financial institution.
13. Important Service Rule
Normal Expiration
The service reaches the end of its advertised validity period.
Example: A 30-day subscription ends after the agreed 30-day period.
Refund: Generally not available for normal expiration.
Premature Service Failure
The service stops working before the advertised expiration date.
Example: A 30-day subscription stops working after only 10 days.
Resolution: Tarang Tech will investigate the issue and, where applicable, restore access, extend the service, replace it, provide credit, or offer another appropriate resolution.
Third-Party Service Disruption
A third-party provider experiences an outage, restriction, policy change, or other issue affecting the service.
Resolution: Tarang Tech will attempt to assist or provide an alternative where reasonably possible. A refund is not automatically guaranteed.
14. Policy Updates
Tarang Tech may update this Refund & Service Policy from time to time. The policy applicable at the time of purchase will generally apply to that transaction, subject to applicable laws and regulations.
If you have questions regarding this policy or a purchased service, please contact Tarang Tech support before submitting a refund request.
